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Online orders for spring 2022 textbooks and course materials are now available.

Frequently Asked Questions

1. Is the Campus Store open for in-person shopping?

Yes. However, we recommend that all orders for textbooks, course books, e-books and access codes for spring 2022 classes be submitted online via our website as early as possible to avoid shipping delays. 

2. How do I determine which print or digital textbooks and course materials are required for my courses?

Students are able to view all required print textbooks and course materials for their winter classes by visiting our textbook search page and entering their course and section codes. A list of required print materials will automatically be populated for you. Please note that textbook prices are subject to change.

Some courses also require digital course materials like e-books or access codes. Please visit the access codes / e-books (online) page and enter your course code to purchase any required digital course materials.

3. What are access codes?

Access codes are unique passwords used to access online course materials such as e-books. Each access code is unique to each individual and differs from course to course. Access codes generally have an expiration date and cannot be used to access course materials after the course it is used for has finished.

4. Can access codes be returned?

No, access codes are non-refundable and cannot be exchanged. All access code sales are final. Please verify required access codes with your course instructor or syllabus prior to purchasing.

5. I'm having trouble activating my access code and accessing course materials. What should I do?

Students encountering difficulties accessing course materials via a purchased access code should contact the publisher. Support websites for common access code publishers are listed below:

McGraw Hill Education
Pearson Education
WileyPLUS

6. Can I share or sell my access code after the course is complete?

No, every access code is unique and can only be registered with one user. At the end of your course, your access code will expire, revoking ayour access to the course materials.

7. How will I receive items I’ve ordered online from the Campus Store website?

The Campus Store is able to ship online orders within Canada, the United States and internationally. We require approximately three to five business days between when you place your online order and when it will be processed for shipment. You can learn more about our shipping and delivery process on our shipping info page.

Please order all required course materials for spring 2022 classes as early as possible to avoid shipping delays. 

8. Can I pick-up my online order in person?

No. Orders placed online will be shipped to your personal residence. 

In-store shopping is available at our physical location during regular business hours.

9. What is the Campus Store’s policy regarding refunds and exchanges?

Information about our refund and exchange policies can be found on our return policy page

Please note that the Campus Store is unable to provide refunds or exchanges on textbooks and course books. All e-books and access codes are final sale. 

10. Can I place an order with the Campus Store over the phone?

Our staff are unable to place orders over the phone. 

11. What payment methods does the Campus Store accept for online orders?

We accept Visa, MasterCard and American Express. We are unable to accept debit transactions or credit notes on online orders.

12. Does the Campus Store have a used textbook buyback program?

Our used textbook buyback program has been temporarily suspended. Please visit the buyback page of our website for more information.

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