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The Campus Store is open for in-person shopping appointments Monday to Wednesday 10 am - 2 pm.

Frequently Asked Questions

1. Is the Campus Store open?

Yes, the Campus Store is open for in-person shopping by appointment only.

However, we strongly encourage students to place orders for fall 2021 textbooks, course materials, e-books and access online via our website.

2. Am I able to shop-in person at the Campus Store?

While we recommend that students place orders for fall 2021 course materials online, in-person shopping at the Campus Store is available by appointment only.

Students may schedule a 15 minute appointment to visit the Campus Store using the QLess appointment management system. Only one student is allowed entry to the Campus Store per appointment.

Appointments to visit the Campus Store are available during the following times:

Day of the week: Hours:
Monday to Wednesday 10:00 a.m. - 2:00 pm.

After booking an appointment through the QLess appointment management system, you will receive an email confirming your appointment date and time, as well as instructions for cancelling your appointment should you need to reschedule.

Accessing the Campus Store

Prior to each visit to campus, you are required to complete a mandatory health screening via the RyersonSafe app or the RyersonSafe Health Screening webpage. When you arrive at the Campus Store, you will be asked to show your health screening badge on the RyersonSafe app or a proof of completion of health screening email to a member of our staff before you will be permitted to enter the store.

To gain access to the Campus Store, please approach our main entry doors and inform a member of our staff that you have an appointment. You will be required to wear a mask or face covering at all times when inside the Campus Store.

3. How do I determine which print or digital textbooks and course materials are required for my courses?

Students are able to view all required print textbooks and course materials for their fall classes by visiting our textbook search page and entering their course and section codes. A list of required print materials will automatically be populated for you. Please note that textbook prices are subject to change.

Some courses also require digital course materials like e-books or access codes. Please visit the access codes / e-books (online) page and enter your course code to purchase any required digital course materials.

4. What are access codes?

Access codes are unique passwords used to access online course materials such as e-books. Each access code is unique to each individual and differs from course to course. Access codes generally have an expiration date and cannot be used to access course material after the course it is used for has finished.

5. Can access codes be returned?

No, access codes are non-refundable and cannot be exchanged. All access code sales are final. Please verify required access codes with your course instructor or syllabus prior to purchasing.

6. I'm having trouble activating my access code and accessing course materials. What should I do?

Students encountering difficulties accessing course materials via a purchased access code should contact the publisher. You would need to contact the publisher of you access code. Support websites for common access code publishers are listed below:

McGraw Hill Education
Pearson Education

7. Can I share or sell my access code after the course is complete?

No, every access code is unique to each individual and can only be registered with one user. At the end of the course, your access code will expire, revoking any access to course materials and cannot be sold or transferred to others. All access codes have a time expiration limit.

8. How will I receive items I’ve ordered online from the Campus Store website?

The Campus Store is able to ship online orders within Canada, the United States and internationally. We require approximately three to five business days between when you place your online order and when it will be processed for shipment. You can learn more about our shipping and delivery process on our shipping info page.

Please note that we are anticipating high volumes of online orders for fall 2021 materials and shipping timelines may be longer than usual. Please order all required course materials for fall 2021 classes as early as possible to avoid shipping delays. We require 3 - 5 days after you place your order online to package and ship your item for delivery.

9. Can I pick-up my online order in person?

No. We are unable to offer an on-campus pick-up option for course materials ordered online at this time.

10. What is the Campus Store’s policy regarding refunds and exchanges?

Information about our refund and exchange policies can be found on our return policy page

Please note that the Campus Store is unable to provide refunds, exchanges or credit notes on textbooks or course books if their packaging has been opened as these items are commonly bundled with online access codes and e-learning materials. All e-books and access codes are final sale. 

11. Can I place an order with the Campus Storeover the phone?

Our staff are unable to place orders over the phone. 

12. What payment methods does the Campus Store  accept for online orders?

We accept Visa, MasterCard and American Express.

13. Does the Campus Store have a used textbook buyback program?

Our used textbook buyback program has been temporarily suspended. Please visit the buyback page of our website for more information.